contact greatbear

For all tape restoration, preservation and digitising enquiries and questions, please feel free to contact us by phone on +44 (0)117 985 0500, or by email using the form below:

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    Customer Tape Assessment Form

    If you wish to send in your tapes for assessment, please download and print our tape assessment form, to include with your package:

    Greatbear Customer Tape Assessment Form

    Any information you are able to give, will help us assess your tapes and understand your requirements.


    Personal visits

    Personal visits are very welcome but please call us on 0044 (0)117 985 0500 before your intended visit to arrange a time. Appointments can usually be made between 2pm - 8pm Monday to Friday.

    We have been working off-site more frequently to protect public health since the COVID-19 pandemic, so please contact us before travelling to The Coach House!

    Greatbear Audio & Video Digitising
    Unit 26, The Coach House,
    2 Upper York St.
    Bristol, BS2 8QN

    0117 985 0500



    We’re sorry that the main Greatbear studios and office are situated up a flight of stairs and there is no lift, making them inaccessible if you are a wheelchair-user or find it difficult to use stairs. However we will happily arrange to meet you downstairs at The Coach House.

    If you require any form of assistance to visit Greatbear, please let us know before you come. We aim to make all our services fully accessible to all.


    Non-Disclosure Agreements (NDAs)

    Greatbear frequently transfer confidential or sensitive material. We guarantee the security and privacy of your tapes and their content. We regularly work under Non-Disclosure Agreements.


    Insurance and damage

    In the eyes of insurance companies, the value of recordings made on obsolete analogue and digital formats is undefinable unless documented in a previous transaction.

    General insurance cover is therefore unavailable for the tapes we digitise.

    Customers send us their material on the basis that Greatbear Audio & Video Digitising will not be liable for any loss or damage to the tapes.

    We do recognise, of course, that your tapes are likely to have immense personal value, and we take all possible steps to protect them on our premises. If appropriate, we recommend you acquire Specialist Insurance Cover before sending us your tapes.


    Return of digitised tapes

    Tapes can be returned post-digitisation, using a tracked delivery service, at cost to the customer. Customers are also very welcome to pick up their tapes in person, but as always, do phone in advance to arrange your visit.

    Alternatively we can arrange to safely dispose of any tapes you do not want returned. We will dispose of all uncollected tapes after 8 weeks post-payment.


    Other useful information

    Click here to download a PDF of the Greatbear Analogue and Digital Media 'informercial.'

    If you'd like to know more about what happens to your tape when you send it to us, visit our audio transfer and video transfer pages.